FAQ

What is Your Return Policy?

Defective products can be returned within 30 days, get in contact with us via email at jake@durangomakers.com for any issues.

When Will I Receive My Order?

We offer multiple shipping options at check out, we ship every weekday, and ship all orders next day. You should receive confirmation emails with a tracking number as well as information associated with your order. If you do not receive this, please contact jake@durangomakers.com.

What Do I Do If I Never Received My Order?

Contact jake@durangomakers.com we are happy to resolve the issue.

What Do I Do If I Receive A Defective Order?

Contact jake@durangomakers.com we are happy to resolve the issue.

How Do I Make Changes To An Order Already Placed?

Get in contact with us right away! If your order has already shipped it may be difficult to make changes, however if you can get in contact with us before shipping we will do what we can to make any changes necessary. 

Where Are You Located?

All product manufacturing and our entire operation is located in Durango Colorado, USA.

How Is The Product Made? Where Do You Get Your Materials From?

Most of our products are 3D printed in whole or in part, we obtain raw materials in filament or resin form from multiple suppliers depending on the needs of the project or products including material properties and color. 

What Is 3D Printing?

3D printing, also known as additive manufacturing, is a manufacturing process where a 3D printer creates three-dimensional objects by depositing materials layer by layer in accordance with the object’s 3D digital model.

The most common types of 3D printers include FDM and Resin Printers. We primarily use FDM printers, but look forward to expanding our use of resin printers for higher detail products. 

Here at Durango Makers we strive to bring this additive manufacturing process to the local Durango area as well as make it easily accessible to the wider world. 

Do You Offer Print-On-Demand Services?

Yes! It helps a lot if you have some sort of file for us to start with. It is especially easy if you are local to Durango Colorado. We can make a ton of really cool and functional things.

There are files available in plenty of places on the internet, and/or CAD software can be used to render just about any object. However, just because something can be made using 3D printing it is not always appropriate. Factors such as object size, machine time, material cost and many other variables can affect whether or not 3D printing is right for your situation. Get in contact with us and we can help.